Can I return or exchange my product?
You can return or exchange any product. All you need to do is:
Return it within 30 days of delivery
Return it unused and accompanied by a copy of our sales invoice, in the original shipping box
Please note personalized items and sale items are not eligible for return or exchange.
If you are returning your product from within Kenya, we offer free return shipping.
If you are returning your product from outside Kenya:
In the event, it is damaged or faulty in any way we offer free return shipping.
Return shipping for any other reason is at the cost of the customer.
Any refund/exchange process is initiated immediately upon receipt of the returned product.
No Cash Refunds.
If you’d like to return your product, please email firstname.lastname@example.org