Refund Policy

Can I return or exchange my product?

You can return or exchange any product. All you need to do is:

  • Return it within 30 days of delivery

  • Return it unused and accompanied by a copy of our sales invoice, in the original shipping box

 

Please note personalized items and sale items are not eligible for return or exchange.

 

Kenya:

  •  If you are returning your product from within Kenya, we offer free return shipping.

 

International:

 If you are returning your product from outside Kenya:

  • In the event, it is damaged or faulty in any way we offer free return shipping.

  • Return shipping for any other reason is at the cost of the customer.

 

Any refund/exchange process is initiated immediately upon receipt of the returned product.

No Cash Refunds.

 

If you’d like to return your product, please email info@savannahsun.co.ke